Is There a Cooling off Period for Optus Mobile Phone Contracts

When we sign up for a mobile phone contract, we are often excited about the latest features and benefits that come with the new phone and plan. However, there may be instances where we regret our decision and wish to cancel the contract. This is where the cooling-off period comes in. But the question is, does Optus offer a cooling-off period for mobile phone contracts?

What is a Cooling-Off Period?

A cooling-off period is a legally mandated period that allows customers to cancel a contract without any penalty or fees. The length of this period varies depending on the product or service and the country of purchase. In Australia, the cooling-off period for most products and services is ten days. However, this can vary across different industries and can be longer or shorter depending on the nature of the contract.

Does Optus Offer A Cooling-Off Period for Mobile Phone Contracts?

Yes, Optus does offer a cooling-off period for its mobile phone contracts. According to its website, customers have 30 days from the date of activation to cancel or change their plan without any penalty or fees. This cooling-off period is applicable for all new contracts, whether it`s for a phone or a SIM-only plan.

It`s important to note that this cooling-off period applies to new contracts only and doesn`t extend to plan upgrades or add-ons. Additionally, if you have used any of the services or made a call during the cooling-off period, you may be charged for usage. Optus also specifies that the equipment, such as the phone, must be returned in an “as-new” condition with all accessories and packaging intact.

How to Cancel an Optus Mobile Phone Contract During the Cooling-Off Period?

If you decide to cancel your Optus mobile phone contract within the cooling-off period, you can do so by calling the customer service team on 133 937. You will need to provide your account details and explain your reason for cancellation. Once your request has been processed, you will receive instructions on how to return the equipment and any SIM cards.


A cooling-off period can be a valuable safety net for customers who may have second thoughts about their purchase. Optus does offer a 30-day cooling-off period for new mobile phone contracts, which gives customers enough time to evaluate their plan and equipment. If you`re considering cancelling your contract during this period, make sure to follow the guidelines set by Optus to avoid any surprises or fees. As always, it`s important to read the fine print and understand the terms and conditions of your contract before signing up.